Question 1

What is your cancellation policy for deposits?

Accepted Answer

We offer refunds on deposits up to 30 days prior to the estimated “ready” date of your order. Since we don’t usually know the exact date that your order will be ready until a week prior, if we expect it early in the month, the refund will be based on 30 days from the 1st of that month. If we expect it to be ready mid-month, the refund will be based on 30 days from the 15th of that month. However, if you are within the 30 days and need to cancel, we will always do our best to find a replacement customer for your order. If we are able to do so, we will refund your deposit!

If you are dissatisfied with your order in any way, please contact us within 14 days of pick up so that we may work on a solution for you!

Question 2

What breed of cattle do you raise? What do you feed them?

Accepted Answer

We raise red & black Angus cattle. We have ~400 cow/calf pairs. Our animals are 100% home bred and raised. Our steers and heifers are grass raised and grain/grass finished. We butcher year round, which means our animals are butchered from 12-22 months of age. Our animals are antibiotic free and we do not use growth hormones.

Question 3

What is the difference between Hanging Weight and Packaged Weight?

Accepted Answer

Hanging weight (also known as rail/dressed weight) is the weight of the carcass after initial slaughter once the hide, organs, head and feet have been removed. This weight still includes the trim, which is the fat and bones. This is the weight used to calculate the price/lb for the meat and the butchering fees, which is typical for farm direct ordering. We ensure our animals are nicely marbled but not overly fatty. We want to be sure our customers are buying meat in bulk… not fat.

Packaged weight is the final weight of you order once it has been trimmed, cut and wrapped. This number is typically 60-65% of the hanging weight, which factors in some water loss during the ageing process, trim, and the types of cuts chosen (for example, if you choose mostly bone-out cuts, you will end up with the same amount of meat as you would with bone-in, but your packaged weight will be less).

This means that finding the true value of your order can be a bit confusing, and we want to make sure the process is as transparent as possible; so, we have broken it down using the following example:

Customer purchased a half order that had a hanging weight of 300 lbs. They paid $6/lb for the meat, and $1.04/lb for cutting and wrapping (plus an additional $102 fee for slaughter and disposal charges). So:

Beef cost: 300 lbs x $6/lb = $1800
Butcher fees: 300 lbs x $1.04 = $312 + $102 fee = $414 x 5% gst = $434.70
Total cost: $2234.70
Packaged weight = 189 lbs (63% of hanging)
Actual value = $2234.70 / 189 lbs = $11.83/lb

So, this means that in the end, from the ground beef right up to the rib eyes and tenderloin steaks, the customer’s cost/lb ended up averaging $11.83/lb.

Question 4

Where are your pick up locations? Do you deliver?

Accepted Answer

Bulk orders: Pick up for bulk orders is at Country Quality Meat Cutting in Bon Accord, AB. They are open weekdays from 9 am - 4 pm and closed on weekends. For a fee, we can deliver within Sherwood Park or arrange pick up in Sherwood Park or the farm.

Individual Cuts / Ground Beef pick up: We have pick up available in Sherwood Park or the Farm! Currently we do not offer delivery on individual cuts. Pick up times are flexible and contactless.

Question 5

What method of payment do you accept?

Accepted Answer

E-transfer - hansenbeef@outlook.com
Cash - Drop off available for individual beef pick ups, or it can be left at the butcher’s for bulk orders.
Cheque - Accepted by mail, drop off, or can be left at butcher’s for pick up on bulk orders. Please make payable to: Hansen Land & Livestock.

As we are doing our best to keep our beef prices stable in this very volatile market, we are not currently accepting credit card payments. We apologize for any inconvenience.

Question 6

Are you accredited with any trusted organizations?

Accepted Answer

Yes! Your confidence in us matters, so we have gone through process of being audited and interviewed by the following organizations, which we are now proudly accredited by. This assures our customers that animal welfare, sustainable environmental practices an food safety are a high priority on our farm. We are also co-owners of a new and innovative organic composting facility in Westlock, AB, which is where we can help further our passion of regenerative agriculture.

Regeneration Canada
Alternative Root

Question 7

Is your meat inspected?

Accepted Answer

Yes! Our meat is processed at a fully government inspected facility (Country Quality Meats). We store our product there, as well as in Sherwood Park, which is also inspected via an AHS Food Handling Permit.

Question 8

How much freezer space do I need for bulk orders?

Accepted Answer

We recommend:
Beef
Eighth orders - will fit in an empty freezer section of a standard refrigerator, or half of a 5 cu. ft freezer.
Quarter orders - at least a 5-7 cu. ft freezer
Half orders - at least a 8-10 cu. ft freezer
Full orders - at least a 20 cu.ft freezer

Photo below: Quarter beef order in a 17 cu ft. freezer (an eighth bulk order would be half this amount).

Photo below: Half beef order in a 17 cu ft. freezer (a full bulk order would be double this amount).

Question 9

How far in advance do I need to order? How often do you butcher?

Accepted Answer

We typically pre-book orders at least 2 months in advance; however, with the recent spike in demand for farm fresh product (which has been amazing - thank you!), we have been booking up to 5 months in advance. Frequency of orders varies year to year.

Question 10

Do you require a deposit?

Accepted Answer

We do required a deposit for bulk orders. They are refundable up to 30 days prior to your order date. If you cancel within 30 days of your order the deposit is non-refundable; however, if we are able to find a replacement customer for your order, we will happily refund you at any point prior to the order pick up date. 
Deposit amounts:
Eighth & Quarter Beef - $100
Half & Full Beef - $300

Frequently asked questions